Last Updated: August 11, 2026
At CD-Keys.net, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit our website, create an account, place an order, contact our support team, or otherwise use our services.
By using CD-Keys.net, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
CD-Keys.net is an online store providing digital products, including digital game keys, software, licenses and other digital products.
For the purposes of applicable data protection laws, the organisation responsible for your personal information is:
Legal Business Name: CD-KEYS
Trading Name: CD-Keys.net
Registered Address:
Email: admin@cd-keys.net
Website: CD-Keys.net
Where required by applicable law, we act as the data controller for personal information collected through our website and services.
2. Information We Collect
We may collect different types of information depending on how you use our website.
2.1 Information You Provide
When you create an account, place an order, contact us or otherwise interact with our website, we may collect:
- Full name
- Email address
- Billing information
- Country or region
- Account login information
- Order information
- Product information
- Payment-related information
- Customer support messages
- Information you provide when requesting a refund or assistance
- Other information you voluntarily provide to us
We only request information that is reasonably necessary for the relevant purpose.
2.2 Order Information
When you purchase a product from CD-Keys.net, we may collect information associated with your order, including:
- Order number
- Products purchased
- Purchase date and time
- Order value
- Currency
- Payment status
- Delivery status
- Email address associated with the order
- Information required to process or support the order
2.3 Payment Information
Payments may be processed by third-party payment providers.
Depending on the payment method you choose, your payment may be processed directly by a third-party payment provider. We generally do not need to store your complete payment card number or security code on our own systems.
Payment providers may collect and process payment information according to their own privacy policies.
Payment providers used by CD-Keys.net may include:
Stripe
3. Information Collected Automatically
When you visit CD-Keys.net, certain information may be collected automatically.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Language preferences
- Approximate location
- Pages visited
- Referring website
- Date and time of visits
- Website interactions
- Device and browser information
- Error and diagnostic information
This information may be used to operate, secure and improve our website and services.
4. Cookies and Similar Technologies
CD-Keys.net may use cookies and similar technologies to provide and improve our website.
Cookies may be used for purposes such as:
- Keeping you signed in
- Maintaining your shopping cart
- Remembering website preferences
- Processing orders
- Improving website functionality
- Understanding how visitors use our website
- Measuring website performance
- Preventing fraud and abuse
- Providing relevant advertising, where applicable
Essential Cookies
Some cookies are necessary for the website to function correctly. These may include cookies required for login, shopping carts, checkout, security and other essential features.
Analytics Cookies
Where used, analytics technologies help us understand how visitors use our website so that we can improve the user experience.
Marketing Cookies
Where applicable, marketing and advertising technologies may be used to measure campaigns or display relevant advertisements.
Where applicable law requires consent for non-essential cookies, we will request your consent before placing those cookies.
You can control cookies through your browser settings and, where available, through our cookie-consent tools.
5. How We Use Your Information
We may use your information for the following purposes:
To process your orders
We use your information to:
- Process purchases
- Confirm payments
- Deliver digital products
- Provide order confirmations
- Manage order status
- Provide customer support
- Process refunds where applicable
To manage your account
If you create an account, we may use your information to:
- Maintain your account
- Authenticate your login
- Display order history
- Manage account settings
- Provide account-related communications
To provide customer support
We use information you provide to investigate and respond to questions involving:
- Orders
- Payments
- Key delivery
- Product activation
- Refund requests
- Account issues
- Technical problems
To protect our website and customers
We may process information to:
- Detect fraudulent transactions
- Prevent abuse
- Detect suspicious activity
- Protect accounts
- Investigate security incidents
- Enforce our Terms & Conditions
To improve our services
We may analyse website usage, orders and customer feedback to improve:
- Website functionality
- Product selection
- Customer experience
- Checkout processes
- Support services
- Website performance
To communicate with you
We may send service-related communications such as:
- Order confirmations
- Payment notifications
- Key delivery notifications
- Account notifications
- Security notifications
- Customer support responses
- Important service announcements
Where permitted by law, we may also send promotional communications. You can unsubscribe from marketing communications at any time.
6. Legal Bases for Processing
Where applicable data protection laws require a lawful basis for processing, we may rely on one or more of the following:
Contract
We may process your information when necessary to provide products or services that you have requested, including processing and fulfilling your order.
Legal Obligation
We may process information when necessary to comply with legal, accounting, tax, regulatory or other legal requirements.
Legitimate Interests
We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
Examples may include:
- Fraud prevention
- Website security
- Service improvement
- Customer support
- Business administration
- Protecting our systems and customers
Consent
Where required, we may process information based on your consent, such as certain marketing communications or non-essential cookies.
You may withdraw consent where consent is the applicable legal basis.
7. Who We Share Your Information With
We do not sell your personal information as a standalone product.
We may share information with trusted third parties when necessary to operate CD-Keys.net and provide our services.
These may include:
Payment Providers
Payment processors may receive information necessary to process and verify payments.
Digital Product Suppliers
Where necessary to fulfil an order, relevant order information may be shared with suppliers or fulfilment partners responsible for providing the purchased digital product.
Hosting and Technology Providers
We may use third-party providers for:
- Website hosting
- Cloud infrastructure
- Database services
- Website security
- Email delivery
- Backup services
- Technical infrastructure
Customer Support Providers
If we use third-party customer support, ticketing or communication services, relevant information may be processed through those services.
Analytics and Marketing Providers
Where applicable, we may use analytics and marketing providers to understand website usage and measure advertising performance.
Legal and Regulatory Authorities
We may disclose information when required by law or where reasonably necessary to:
- Comply with legal obligations
- Respond to lawful requests
- Protect our rights
- Prevent fraud
- Investigate illegal activity
- Protect customers or the public
8. International Data Transfers
Some of our service providers may process information in countries outside your country of residence.
Where personal information is transferred internationally, we will take appropriate measures required by applicable data protection laws to protect that information.
These measures may include appropriate contractual safeguards or other legally recognised transfer mechanisms.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information
- The reason it was collected
- Whether you have an active account
- Whether there is an ongoing customer-service matter
- Legal and accounting requirements
- Fraud prevention and security requirements
- The resolution of disputes
For example, transaction and accounting information may need to be retained for a longer period where required by applicable law.
When information is no longer required, we will delete it, anonymise it, or securely dispose of it where appropriate.
10. Account Information
If you create an account with CD-Keys.net, you are responsible for keeping your login credentials confidential.
You should not share your password with other people.
If you believe that your account has been accessed without your permission, please contact us immediately at:
11. Marketing Communications
If you subscribe to promotional communications, we may send you information about:
- New products
- Special offers
- Discounts
- Promotions
- Important store announcements
You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the email or by contacting us.
Please note that even if you unsubscribe from marketing communications, we may still send important transactional or service-related messages, such as order confirmations, payment notifications, security alerts or support responses.
12. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
For this reason, while we work to protect your information, we cannot guarantee absolute security.
13. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information.
These may include the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to certain processing
- Request portability of certain information
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Lodge a complaint with the relevant data protection authority
These rights are subject to applicable legal conditions and exceptions.
For example, we may need to retain certain information where required by law or where necessary to establish, exercise or defend legal claims.
14. How to Exercise Your Rights
To request access, correction, deletion or another privacy-related action, contact us at:
Email: admin@cd-keys.net
Please include enough information for us to understand and verify your request.
For security reasons, we may need to verify your identity before completing certain requests.
We aim to respond to valid privacy requests within the timeframe required by applicable law.
15. Children’s Privacy
CD-Keys.net is not intended to knowingly collect personal information from children where doing so would violate applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us.
If we become aware that we have collected personal information from a child in circumstances where collection was not permitted, we will take appropriate steps to delete the information.
16. Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
These third-party websites operate independently from CD-Keys.net and may have their own privacy policies.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information.
17. Fraud Prevention and Security
To protect our customers, payment systems and business, we may use automated systems and third-party services to identify potentially fraudulent or suspicious activity.
This may involve analysing information such as:
- IP address
- Device information
- Order information
- Payment information
- Account activity
- Transaction patterns
Where applicable law provides rights concerning automated decision-making or profiling, you may have additional rights regarding such processing.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes to our services
- Changes to our technology
- Changes to our business
- Changes to legal requirements
- Changes to how we process personal information
When we make changes, we will update the “Last Updated” date at the top of this page.
Where required by law, we will provide additional notice of significant changes.
We encourage you to review this page periodically.
19. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we process your data, please contact us.
CD-Keys.net
Email: admin@cd-keys.net
Legal Business Name: CD KEYS
For privacy-related requests, please use:
